Customer Service Administrator

Location: Oldham, relocating to Bredbury in January
Pay Rate: £13.50 per hour
Working Hours: Monday to Friday, 8:30am – 5:00pm (1-hour unpaid lunch break)
Job Type: Temporary to Permanent / Permanent (depending on vacancy)

Important – Location and Travel Requirements

The role will initially be based in Oldham until January, before relocating to Bredbury.

During the training and transition period, you must be able to travel reliably to both Oldham and Bredbury as required. Due to the location of the Bredbury site and limited public transport links, access to your own reliable transport is essential.

Please only apply if you can meet these travel requirements.

About the Role

Sure Start Staff are recruiting for a Customer Service Administrator to join a well-established manufacturing business.

This is a varied administrative role with a strong focus on customer service, order processing and communication. You will work closely with customers, suppliers and internal production teams to ensure orders are processed accurately, enquiries are handled efficiently and customers receive timely updates.

The ideal candidate will have previous experience in customer service or administration, excellent communication skills and a well-organised, proactive approach. Experience within a manufacturing or production environment would be advantageous.

Key Responsibilities

• Respond to customer and supplier enquiries by telephone and email.

• Process customer orders and maintain accurate information on internal systems.

• Prepare and generate documentation to support production planning.

• Liaise with production teams to monitor order progress and resolve queries.

• Keep customers informed of order status and delivery progress.

• Build and maintain positive relationships with customers and suppliers.

• Coordinate meetings, site visits and appointments.

• Welcome visitors and manage visitor bookings.

• Maintain accurate records, documentation and administrative systems.

• Support company safety initiatives and promote a safe working environment.

• Provide general administrative support to the wider business as required.

About You

To be successful in this role, you will ideally have:

• Previous experience in a Customer Service Administrator, Customer Service or Administration position.

• Experience dealing with customers and suppliers.

• Strong verbal and written communication skills.

• Good working knowledge of Microsoft Office, including Excel, Word, Outlook and Teams.

• Excellent organisational skills and attention to detail.

• Strong administration, record-keeping and data accuracy skills.

• The ability to communicate confidently with people at all levels.

• A professional and customer-focused approach.

• The ability to work independently and as part of a team.

• A proactive attitude with the ability to manage competing priorities.

• An understanding of sales and operations functions (advantageous).

• Previous experience in a manufacturing or production environment (advantageous).

What's on Offer?

• Competitive pay rate of £13.50 per hour.

• Monday to Friday working hours.

• Consistent daytime working pattern.

• A varied role within an established manufacturing business.

• The opportunity to develop your skills and experience.

• Temporary-to-permanent or permanent opportunities, depending on the vacancy.

How to Apply

If you have the relevant experience and meet the travel requirements, we would like to hear from you.

Please submit your CV for consideration. Suitable applicants will be contacted by a member of the Sure Start Staff team to discuss the next steps.

Sure Start Staff act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.