FAQs
How long does company account verification take?+
Most applications are reviewed within one working day. We email you the moment a decision is made.
Why does my invitee need to use the company email domain?+
We require everyone on a company workspace to share the org's email domain — it's the simplest signal that someone genuinely belongs to the company. Admins can curate additional allowed domains on the company profile if you trade under more than one.
Can candidates see the CV I uploaded?+
Only if you toggle CV visibility on in your profile. With visibility off, the CV is only sent when you actively apply to a job.
How do I delete my account?+
Go to Privacy & security → 'Delete my account'. Deletion is permanent and immediate. Some billing records are retained for tax-law reasons but are anonymised.
What happens to my data when I delete my account?+
Your profile, CV file, applications, saved jobs and alerts are removed. We keep audit-required billing records anonymised against you. See the Privacy Policy for the full retention schedule.
My job didn't publish — what's wrong?+
Posting is free up to your plan's active-job limit. Beyond that, each publish uses a job credit — if you're out of credits the job is saved as a draft. Buy job credits (or upgrade your plan) from Billing, then open the draft from the Jobs page and publish it.
How do I change my password?+
Log out and click 'Forgot password' on the login screen. We'll email you a reset link.
Raise an issue
We’ll reply to the email you provide below within one working day. Bugs route to engineering automatically. Complaints are logged in our complaints register and acknowledged within 2 working days, per our Complaints Procedure.
Prefer email? hello@surestartjobs.co.uk